A little help,
when you need it.
Getting started, understanding a reading, or sorting out a subscription—we’re here.
Talk to a person.
Tell us what you expected, what happened, and your iPhone, Apple Watch and app versions.
Email Unfurl support nicolas@facefy.orgPlease leave out health readings, passwords and payment details. Review any screenshots before sending.
I’m not seeing any data. Where do I start?
Check that your Apple Watch is paired, that you have worn it recently, and that Unfurl has permission to read the five Health categories. On iPhone, open Health, tap your profile picture, find Apps under Privacy or Data Access & Devices, and select Unfurl. Menu labels can vary by iOS version. Open Unfurl on both devices and allow time for Health to sync.
Why does it say it is learning my rhythm?
Body Energy needs about a day and a half of wear. If Health has only a short history, the estimate is still calibrating. Keep wearing your watch. You can use “Show sample data” to explore an explicitly labeled example inside the app.
Why does Stress sometimes show no current number?
The model may withhold a stress number during movement, exercise or the recovery period. Missing or older readings can also affect what is shown. Open the app for context; a missing number does not mean your stress is zero.
Why does my widget look older than the app?
Widgets and watch complications update when the system allows, and they depend on available Health data. Open Unfurl on both devices, check their connection and allow Health access. Adding a complication to the active watch face can help the watch receive background opportunities. Updates are not guaranteed on a fixed schedule.
How do I restore a subscription?
Use the same Apple Account that made the purchase. Open Unfurl’s Settings and choose “Restore purchases”, or use Restore on the purchase screen. The app will tell you whether an active subscription was found. Contact us if access still looks wrong; do not send payment details.
How do I cancel or request a refund?
Cancel through your iPhone’s Settings: your name, then Subscriptions, then Unfurl. Deleting the app does not cancel a subscription. Apple handles refunds through reportaproblem.apple.com. Approval is Apple’s decision.
How do I remove my local data?
Revoke Unfurl’s Health access to stop new reads. To remove its stored results and settings, delete Unfurl and its widgets from your iPhone and Apple Watch. Those devices hold separate copies. This does not delete the original records in Apple Health or cancel a subscription. Contact us to request deletion of an email you sent to support.
For purchase refunds, use Apple’s refund request page.